Medicaid Service Coordination (MSC)

Service Coordination is a state service plan that assists individuals with developmental disabilities and their families in gaining access to services and support appropriate to their needs. It is designed to help individuals strive for the highest quality of life.










The diverse needs of individuals with developmental disabilities are best met in collaboration. Accessing the most appropriate support and services requires an understanding of how to make use of the natural support available in someone‘s life and information about provider programs and community resources. This program promotes the concepts of informed choice, individualized services and support, and satisfaction with the help of a service coordinator. .

Qualified service coordinators use a person-centered planning process in developing, implementing, and maintaining individual service plans.The focus of Service Coordinator is to assist each individual to achieve his or her unique goals and desires such as choice of home; meaningful work and/or community activities; social and leisure activities; meaningful relationships; and access to services/supports that promote optimal health. With the help of family, friends, and the service coordinator the individual’s interests, talents, preferences, and needs to create a plan for pursuing a fulfilling life are identified.

A critical role of the service coordinator is to monitor the health and safety needs of the individuals. If necessary, through advocacy, the Service Coordinator can work to improve the quality and safety of the individual’s living environment. Most of the activities performed by service coordinators involve some element of advocacy.