Interacting at Work

Professionalism in work interactions is essential for building relationships and ensuring job retention. As program participants need to be well versed in appropriate conduct and communication, employment specialists provide social skill training as a component of our vocational program. Through the use of vocational curriculum, internet based activities, and role play, program participants consistently practice how to appropriately interact with supervisors, co-workers, and provide customer service. This pre-requisite skill is necessary for successful integration into the competitive workforce.

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Once employed, this service is provided by the employment specialist working with the employee. During site visits, informal observations are conducted to assess the employee’s ability to interact well with others. Support is provided to assist with facilitating communication, encouraging participation in meetings, learning how to resolve conflict, and the provision of customer service. Employment specialists utilize a collaborative approach to involve the participant in all interactions to model expectations and promote independence in interactions.